Terms of Use

Orders and Payment

These Sales Terms apply to purchases made through cortlandline.com. By placing an order, you agree to the final order total shown at checkout, including product prices, applicable taxes, shipping charges, discounts, and any other charges shown before purchase.

Payment must be authorized before an order can be processed. We may use third party payment providers to process payments securely.

Placing an order through cortlandline.com does not guarantee final acceptance of the order. We reserve the right to cancel, refuse, or adjust an order due to inventory issues, pricing errors, payment problems, suspected fraud, or other order processing concerns.

Sales Tax, Shipping Charges, and Promotions

Applicable sales tax and shipping charges are calculated during checkout based on the order, delivery location, and available shipping options.

Promotions, discounts, free shipping offers, and coupon codes may be subject to additional terms, exclusions, expiration dates, or availability limits.

Promotions cannot be applied retroactively unless otherwise stated by Cortland Line Company.

Shipping and Delivery

We work to process and ship orders as quickly as possible. Shipping timelines are estimates and may vary based on product availability, carrier delays, weather, holidays, order volume, or other factors outside of our control.

Once an order is shipped, delivery timing and tracking updates are generally handled by the carrier.

Customers are responsible for providing accurate shipping information at checkout. Cortland Line Company is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Order Confirmation, Changes, and Cancellations

After an order is placed, you may receive an order confirmation by email. This confirms that the order was received, but does not guarantee final acceptance or shipment.

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipment.

Cortland Line Company may cancel or adjust an order if an item is unavailable, an error is found, payment cannot be completed, or other order processing concerns arise.

30-Day Returns

Eligible items purchased from cortlandline.com may be returned within 30 days of delivery for a refund to the original form of payment, less any original shipping charges.

Returned items must be unused and in original condition with all tags, packaging, and product materials included. Items that are used, worn, washed, altered, damaged, or missing original packaging may be denied.

Stickers, decals, gift cards, and final sale items are non-refundable.

Customers are responsible for shipping products back to Cortland unless the return is due to an error with the order. We recommend using a trackable and insured shipping service, as Cortland is not responsible for return packages lost or damaged in transit.

Exchanges

If you need a different size, weight, color, or model, please contact us before sending your item back.

Exchanges are based on product availability. Items must be unused and in original condition with all tags, packaging, and product materials included.

If the item you need is not available, we may recommend returning the original item for a refund and placing a new order.

Refunds

When a refund is approved, it is issued back to the original form of payment. Shipping charges may be non-refundable unless otherwise stated in these Sales Terms or required by law.

Please allow up to 2 weeks from the time your return is mailed for your refund to be processed. You will receive an email confirmation once your return has been completed.

Product Warranty

Unless otherwise stated on the product, products manufactured and/or distributed by Cortland Line Company are warranted to be free from defects in materials and workmanship.

Any product believed to be defective within 1 year from the date of purchase should be submitted for review with proof of purchase from the original owner.

All warranty products must be purchased from an authorized Cortland retailer to be eligible. Cortland reserves the right to repair or replace warrantied products with a similar product. Replacement components may differ in color or other cosmetic features, as products and materials may change over time.

This warranty does not cover normal wear and tear, damage from use, fire, theft, loss, or incidental damage.

Please contact us before returning any product for warranty review.

Rod Warranty and Repairs

Cortland rods must be registered within 30 days of purchase to be eligible for the Limited Lifetime Warranty. Warranty coverage against defects in materials or workmanship is limited to the lifetime of the original registered owner.

To repair or replace a registered Cortland rod, a $50 fee may apply for damage that is not directly related to a manufacturing defect at the time of purchase.

We strongly recommend insuring and tracking all shipments sent to Cortland.

Before Sending Product Back

Please contact Cortland before sending any product back for a return, exchange, warranty review, or rod repair. Products sent without contacting us first may be delayed or denied.

Customers are responsible for shipping products to Cortland unless the return is due to an error with the order. Cortland is not responsible for packages lost or damaged in transit.

If a product is approved for warranty replacement or repair, Cortland will provide the next steps after the product has been reviewed.

Contact Customer Service

Before sending any product back for a return, exchange, warranty review, or repair, please contact Cortland Line Company customer service.

Agreement to Sales Terms

By placing an order on cortlandline.com, you agree to the final order total shown at checkout and the Sales Terms outlined on this page.

These Sales Terms are incorporated into our Terms of Use by reference.