Privacy Policy

Introduction and Scope

This Privacy Policy explains how Cortland Line Company collects, uses, discloses, and protects personal information when you visit cortlandline.com, place an order, create an account, contact us, subscribe to marketing communications, or interact with our website and advertising.

This Privacy Policy applies to cortlandline.com and related online interactions with Cortland Line Company. It does not apply to websites, platforms, or services that we do not own or control.

Information We Collect

We collect personal information needed to operate our website, process orders, provide customer service, send communications, improve website performance, measure marketing, and advertise our products.

Depending on how you interact with us, the information we collect may include:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Account information: customer account details, saved addresses, account preferences, and order history connected to a customer account.
• Order information: products purchased, products viewed, cart activity, order history, returns, exchanges, refunds, warranty requests, and customer service history.
• Payment related information: information needed to process payment. Payments are handled by secure payment providers, and Cortland Line Company does not store full credit card numbers on our website.
• Website and device information: IP address, browser type, device information, pages viewed, referring pages, site search activity, clicks, cart activity, email interactions, advertisement interactions, and other website usage information.
• Communications: customer service emails, contact form submissions, return requests, warranty requests, product questions, and other messages you send to us.
• Preferences: product interests, shopping preferences, email engagement, and information that helps us improve the website and customer experience.

Sources of Information

We may collect personal information from:

• You, when you place an order, create an account, contact us, submit a form, sign up for emails, or request customer service.
• Our website and ecommerce platform, including checkout, customer accounts, cart activity, privacy tools, and related website functions.
• Cookies, pixels, tags, and similar technologies used for website functionality, analytics, advertising, and measurement.
• Service providers that help us process payments, ship orders, send emails, measure website performance, prevent fraud, provide customer service, and operate our business.
• Marketing and social platforms, when you interact with our ads, emails, social media pages, or other marketing content.

How We Use Information

We use personal information for ecommerce and business purposes, including:

• Operating cortlandline.com and providing website features.
• Processing orders, payments, shipping, delivery, returns, exchanges, refunds, and warranty requests.
• Creating, managing, and supporting customer accounts.
• Responding to customer service requests, product questions, and other communications.
• Sending order confirmations, shipping updates, account notices, and other transactional communications.
• Sending promotional emails, product updates, line guidance, care tips, company updates, and related marketing communications.
• Understanding website traffic, product interest, customer behavior, and marketing performance.
• Improving the website, product content, customer experience, and advertising.
• Preventing fraud, protecting website security, resolving technical issues, and maintaining website functionality.
• Complying with legal obligations, enforcing our policies, and maintaining business records.

Cookies, Advertising, and Analytics

Cortlandline.com uses cookies, pixels, tags, and similar technologies to support website functionality, checkout, cart activity, analytics, advertising measurement, and marketing.

Some cookies are needed for the website and checkout to work. Other cookies and similar technologies help us understand how visitors use the site, measure marketing performance, improve the customer experience, and show more relevant advertising.

We may use tools from Shopify, Google, Meta, Klaviyo, or similar providers for ecommerce functionality, analytics, advertising, email marketing, and measurement.

You may be able to manage cookies through your browser settings or through privacy tools available on our website. Disabling cookies may affect certain website features, including cart or checkout functionality.

How Information May Be Disclosed

We may disclose personal information to service providers and other recipients that help us operate our website and business. These may include:

• Ecommerce platform and website service providers.
• Payment processors and fraud prevention providers.
• Shipping carriers and fulfillment providers.
• Email and marketing service providers.
• Analytics and advertising providers.
• Customer service and communication tools.
• Information technology, hosting, security, and support providers.
• Professional advisors, such as legal, accounting, insurance, and compliance providers.

We may also disclose information when required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business transfer such as a merger, acquisition, financing, restructuring, or sale of assets.

Sale, Sharing, and Targeted Advertising

Cortland Line Company does not sell personal information for money.

We may disclose website activity, device information, cookie identifiers, shopping interactions, or similar information to advertising and analytics providers for targeted advertising or cross context behavioral advertising, as those terms are defined under some state privacy laws.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain advertising related uses of your information.

You may submit an opt out request through our Your Privacy Choices page.

Global Privacy Control

Where required by applicable law, our website is configured to recognize certain browser based opt out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for targeted advertising.

Browser based signals may depend on your browser, device, extension, privacy setting, and the technology available through our ecommerce and privacy tools.

You may also submit an opt out request through our Your Privacy Choices page.

State Privacy Rights

Depending on where you live, you may have privacy rights under applicable state privacy laws. These rights may include the ability to:

• Request access to personal information we maintain about you.
• Request a copy of certain personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal and operational exceptions.
• Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities where applicable.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Appeal a privacy request decision where required by law.

We do not use sensitive personal information to infer characteristics about you.

We will not discriminate against you for exercising privacy rights available under applicable law.

Privacy Requests

To submit a privacy related request, contact us using the information in the Contact Information section below. You may also use our Your Privacy Choices page to submit an opt out request related to sale, sharing, or targeted advertising.

We may need to verify your identity before completing certain requests. The information needed for verification may depend on the type of request and the information involved.

You may use an authorized agent to submit a request where allowed by applicable law. We may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete that information.

Security and Retention

We use reasonable safeguards intended to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

No website, payment system, or electronic transmission is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as needed for the purposes described in this Privacy Policy, including order processing, customer service, business records, legal obligations, fraud prevention, security, and other legitimate business needs.

Retention periods may vary depending on the type of information, the reason it was collected, operational needs, and legal or accounting requirements.

Third Party Links

Our website may link to third party websites or include third party tools, apps, embedded content, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, policies, or content of third party websites or services. Your use of those services may be governed by their own terms and privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices. Updates will be posted on this page, and the updated version will apply after it is posted.

Contact Information

If you have questions about this Privacy Policy or would like to submit a privacy related request, please contact Cortland Line Company customer service.